Our body pillows and accessories come boxed and are easily transported using regular shipping methods. All online orders include free shipping by UPS, Canada Post or USPS depending on your location. We will do our utmost to ship from our location within 72 hours. Estimated time of arrival will depend on your location.
We currently ship to: Canada and USA
Please note: Your health and safety are important to us. We are carefully following all current government recommended protocols around shipping and handling of all goods. Take care.
Returns & Exchanges
Body pillows and cases are considered to be personal items. When returned in the original packaging and unused within 60 days, Kakun body pillows may be exchanged or fully refunded. For exchanges, Kakun will cover the cost to reship the new product to the customer. The customer is responsible for shipping back the original, unused product to Kakun. For unused returns, a full refund will be issued minus the return shipping cost paid by the customer.
Your body pillow and its pillowcase are covered for 2 years against defects in materials and workmanship. Loose threads, normal compression and stretching of the materials are cosmetic and are not covered under warranty. Kakun is not liable for incidental or consequential damage resulting from the regular use of this product.
The warranty will not cover:
- Stains or soiling
- Sensitivities and allergies